Website Product Q&A / Questions
Customer product questions with moderation, seller/customer answers and FAQ conversion
Website Product Q&A / Questions
Customer product questions with moderation, seller/customer answers and FAQ conversion
Website Product Q&A / Questions lets shoppers ask real questions on a product page, have your team or other customers answer them, and turn the best answers into a permanent FAQ block, all without leaving Odoo. Every question runs through a moderation queue, near-duplicate questions are folded together, and a scoring engine surfaces which unanswered or popular questions deserve promotion next.
Key Features
Customer questions with moderation queue
Any visitor (guest or logged-in) can ask a question on product.question; every new question starts Pending and is held in the Questions to Moderate list until a moderator calls action_publish or action_reject.
Duplicate detection folds questions together
The create() override runs find_duplicate against existing pending/published questions on the same product: a (near-)identical new question is folded into the existing one and its times_asked counter increases instead of creating a new row.
Seller and customer answers with their own approval
product.answer is flagged is_seller for staff replies (auto-approved via action_add_answer's default context) or left for other shoppers to answer, each going through its own action_approve/action_reject step, and only allowed once the parent question is published.
Helpful votes and display ordering
vote_helpful increments an approved answer's helpful_votes, and get_sorted_approved_answers/sort_answers_for_display order answers seller-and-approved first, then by helpful votes, for both the storefront and the FAQ conversion.
One-click convert to FAQ
action_convert_to_faq picks the best answer via select_best_answer and creates a product.faq entry that copies its question/answer text at conversion time, so it stays stable and independently ordered even if the source question is later edited or archived.
FAQ-candidate scoring
action_recompute_faq_candidates rescores every published, not-yet-FAQ question across the whole system by how often it was asked (times_asked) and how many helpful votes its answers collected, flagging the top candidates as is_top_faq_candidate.
Storefront Q&A section
The product page shows existing FAQ entries first, then the published Q&A feed with its answers, then an Ask a Question form, wired into the normal website_sale product template via website_product_qa.js.
Framework-free moderation and scoring engine
Duplicate normalisation, the moderation state machine, helpful-vote ordering, best-answer selection and the FAQ-candidate scoring all live in services/qa_logic.py, plain Python independently unit tested without a database.
Use Cases
Screenshots
01 Question List
02 Question Form Published
04 Faq List
Why Choose This Module
Because duplicate normalisation, the moderation workflow, helpful-vote ordering, best-answer selection and FAQ-candidate scoring all live in a framework-free, independently unit-tested Python engine, the Q&A feed stays clean and its ranking logic can be trusted and extended without touching the Odoo models or the storefront template.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: 35+
- Author: Pokutsoft
- Dependencies: website_sale
- Support: support@pokutsoft.com
- Update date: 2026-07-13
Related modules
Website Product Comparison
Side-by-side product comparison table with a shopper compare tray
Website Wishlist Save For Later
Multiple named wishlists, share links, back-in-stock alerts and move-to-cart for eCommerce
Website Cookie Consent Manager
GDPR cookie consent banner with category-based script blocking and a consent log