Skip to content
PokutsoftPokutsoft

Recurring Issues - Support

Updated: 2026-06-30

Questions, bug reports and feature requests are answered directly by the Pokutsoft team.

Email: support@pokutsoft.com

To help us help you faster, include

  • Your Jira site URL and the project where the schedule lives.
  • The schedule name and, if relevant, a screenshot of its settings and the preview.
  • What you expected to happen and what actually happened (for example, an issue that was or was not created).
  • The approximate date and time you expected a run.

Common questions

  • An issue was not created. Check that the schedule is enabled, that the site has an active license, and that the run was not skipped by a holiday rule or by duplicate protection. The schedule's history shows skipped and created runs.
  • The time looks off. Confirm the schedule's timezone; the time you set is interpreted there, not in UTC.
  • Holidays are not being skipped. Make sure a holiday calendar is attached to the schedule and that the "when it lands on a weekend or holiday" option is set.

Resources