Refund & Support Policy

This policy explains support and refunds for our paid Odoo modules.

1. Where you buy

Our paid modules are purchased on the official Odoo Store. The store's own purchase and refund terms apply to every transaction, in addition to the commitments below.

2. One price, no surprises

Each module is a one-time purchase. There are no add-on unlock fees, no recurring license-server charges, and no features paywalled after install. What the module does at purchase is what you own.

3. Support included

Paid modules include support for installation and documented functionality on the stated Odoo versions. Contact support@pokutsoft.com or use the support form with your Odoo version, module name, and order/invoice reference. We respond within one business day (Mon-Fri, Europe/Istanbul).

4. Refunds

If a module does not work as documented on a supported Odoo version and we cannot resolve the issue within a reasonable time, you may request a refund. To request one, contact us with your order reference and a description of the problem. Refund handling follows the Odoo Store process where the purchase was made, alongside your statutory consumer rights.

5. What's not covered

• Issues caused by unsupported Odoo versions or heavily customized/forked environments.
• Feature requests beyond the documented scope (these can be quoted as custom development).
• Third-party services the module connects to (e.g. a tax authority API or your PAC).

6. Contact

Support: support@pokutsoft.com · Sales: sales@pokutsoft.com