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Odoo support plans

For teams that run Pokutsoft modules in production. A fixed monthly price, guaranteed first response times and a statement of every hour we work.

● Bug fixes for the modules you bought stay free.

Compare plans

These prices apply to contracts signed by 31 December 2026.

Module Support: Included with every module. Bug fixes for the module you bought. Guaranteed response times apply to paid plans. Free module support is answered within one business day.

Care 5

€449 / month

Paid yearly up front: €4,849 a year, you save €539 (10%).

Included hours
5 hours a month
Critical: first response
6 business hours
High: first response
8 business hours
What is covered
Configuration, how-to questions and small adjustments
1:1 meeting
Not included
Unused hours
Expire at the end of the month
Additional hours
€95 / hour
Start with Care 5

Care 10

Recommended

€799 / month

Paid yearly up front: €8,629 a year, you save €959 (10%).

Included hours
10 hours a month
Critical: first response
4 business hours
High: first response
8 business hours
What is covered
Everything in Care 5, plus small developments and data fixes
1:1 meeting
Not included
Unused hours
Carry over for 1 month
Additional hours
€85 / hour
Start with Care 10

Care 20

€1,299 / month

Paid yearly up front: €14,029 a year, you save €1,559 (10%).

Included hours
20 hours a month
Critical: first response
2 business hours
High: first response
4 business hours
What is covered
Everything in Care 10, plus a monthly report, a quarterly upgrade-readiness review (30 to 60 minutes, from your included hours), priority on version ports and a named contact
1:1 meeting
Weekly, 30 minutes with your named contact. Does not use your included hours.
Unused hours
Carry over for 2 months
Additional hours
€75 / hour
Start with Care 20

Support from the people who build the modules

  • ✓ Response times in writing
  • ✓ No work without approval
  • ✓ Credit if we miss it
2000+
published Odoo apps
Odoo 18.0 / 19.0 / 20.0
supported versions
0
trackers · phone-home · hidden fees

What happens next

  1. 1Send the form below with the plan you are looking at.
  2. 2We reply within one business day and confirm your setup in a short call.
  3. 3You receive the service agreement. Your plan starts on the day you sign.

How we classify requests

  • Critical: production use is blocked and there is no workaround.
  • High: a major function is impaired. A workaround may exist.
  • Every other request is answered within one business day, on every plan.

One-off packs

Not ready for a monthly plan? Start with a fixed block of hours.

Onboarding Pack

€380 one-off

5 hours. We install and configure your modules on your system and run one training session for your team.

Start with Onboarding Pack

Hour Pack

€950 one-off

10 prepaid hours for any task the plans cover. Valid for 12 months.

Start with Hour Pack

What we commit to

  • ✓Response times in writingA Critical request gets a first response within 2 to 6 business hours, depending on your plan.
  • ✓Hours you can seeEvery month you receive a statement of each request and the time spent on it.
  • ✓No work without approvalIf a task would exceed your included hours, you get an estimate first. Nothing is billed until you confirm.
  • ✓Leave when you wantAfter the first 3 months you can cancel with 30 days' notice.
  • ✓Credit if we miss itMiss one Critical response time in a month and you get 5% off that month's fee; from the second miss it is 10%.

What is not included

  • • Major Odoo version upgrades and module migrations. We quote these separately.
  • • New integrations such as APIs, EDI or payment providers.
  • • Development tasks above 16 hours. These run as a project with their own quote.
  • • Modules we did not write, and bugs in Odoo's own code. We help you report those to Odoo.
  • • On-site work.

Refunds

  • • Cancel within 14 days of a new plan, monthly or yearly, and we refund what you paid, minus the hours already worked at your plan's additional-hour rate.
  • • Monthly plans: after that, a month that has started is not refunded. Unused hours follow your plan's carry-over rule.
  • • Yearly plans: if you leave early, the months up to the end of your notice (at least 3 months) are recalculated at the monthly price and we refund the rest.
  • • Onboarding Pack: full refund before we start. If you stop midway, the hours not yet worked are refunded pro rata.
  • • Hour Pack: unused hours are refunded pro rata on request while the pack is valid (12 months).
  • • If we end a plan or cannot deliver the agreed work, you get back everything you paid for work we will not do.
  • • Agreed refunds are paid within 14 days.

Full terms in our Refund & Support Policy

Frequently asked questions

Do I need a plan to get support for a module I bought?
No. Bug fixes for purchased modules are free and stay free. A plan adds hands-on setup, configuration, small developments and guaranteed response times.
What happens when I run out of hours?
We tell you before it happens. Additional hours are billed at your plan's hourly rate, and only after you approve the estimate.
Can I switch plans?
Yes. You can move up at any time and move down from the next billing month.
Which Odoo versions do you cover?
Odoo 18.0, 19.0, 20.0, on Odoo.sh or on your own server. Odoo Online does not run third-party modules, so it is outside our plans.
How do we start?
Send the form below. We reply within one business day, confirm your setup in a short call and send the service agreement. Your plan starts on the day you sign.

Talk to us about a plan

Tell us which plan you are looking at and a little about your setup. We reply within one business day.

Prefer email? Write to sales@pokutsoft.com.