Support
Tell us your Odoo version, the module, and your order/invoice reference - we'll take it from there.
● We respond within one business day (Mon-Fri, Europe/Istanbul).
Support request form
Prefer email? Write to support@pokutsoft.com.
Frequently asked questions
How do I get support for a module I bought?
Use the form on this page or email support@pokutsoft.com. Include your Odoo version, the module name, and your order/invoice reference so we can help fast.
What's your response time?
We respond within one business day (Mon-Fri, Europe/Istanbul, UTC+3).
Do you offer help installing a module?
Yes. If installation or configuration isn't behaving as documented, send us the steps and any error and we'll guide you.
Can you fix a bug or add a feature?
Report bugs through support and we'll triage them. For new features or custom work, use the custom-development form on the contact page.
Where do I find my order/invoice reference?
It's on your Odoo Store purchase receipt. Including it helps us verify your license and respond faster.