Field Service Dispatch, SLA & Service Contracts
Dispatch technicians against SLA-bound service contracts: multi-site estates, statutory calibration and certificate tracking, entitlement drawdown, preventive-visit generation, skill-matched work orders, van-stock parts and covered vs chargeable billing
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Field Service Dispatch, SLA & Service Contracts
Dispatch technicians against SLA-bound service contracts: multi-site estates, statutory calibration and certificate tracking, entitlement drawdown, preventive-visit generation, skill-matched work orders, van-stock parts and covered vs chargeable billing
Dispatch technicians against SLA-bound service contracts: multi-site estates, statutory calibration and certificate tracking, entitlement drawdown, preventive-visit generation, skill-matched work orders, van-stock parts and covered vs chargeable billing
Key Features
Covered Service Asset
Covered Service Asset. Tracks Asset Name, Contract, Company, Customer, Equipment Type. One-click view history.
Field Service SLA Contract
Field Service SLA Contract. Tracks Contract Reference, Customer, Company, Currency, Start Date. One-click activate, suspend, set expired, cancel, reset reset to draft.
Field Service Part
Field Service Part. Tracks Part, Reference, Unit, Unit Cost, Sell Price.
Technician Van Stock
Technician Van Stock. Tracks Technician, Part, On Van Qty, Reorder Point, Needs Restock.
Preventive Maintenance Schedule
Preventive Maintenance Schedule. Tracks Schedule Name, Contract, Company, Equipment Type Filter, First Visit Offset (Days). One-click generate.
Field Technician Skill
Field Technician Skill. Tracks Skill, Code, Certified Skill, Technicians. One-click view technicians.
Field Service SLA Policy
Field Service SLA Policy. Tracks Policy Name, Code, Response Target (Hours), Resolution Target (Hours), Price Uplift (%). One-click view contracts.
Field Service Work Order
Field Service Work Order. Tracks Work Order, Contract, Company, Currency, Customer. One-click find technicians, dispatch, arrive, complete, cancel.
Statutory Calibration & Certificates
Track equipment under legal verification: fuel dispensers, weighbridges, pressure vessels. Each asset carries its own interval and authority; every certificate is kept as a record with its result, measured error and scanned document, so the audit trail survives. The due date runs from the last certificate, and a failed verification deliberately does not reset it.
Verification Due & Overdue Tracking
Assets show In Date, Due Soon, Overdue or Never Verified at a glance, with a warning window you set per asset. Filter and group the whole estate by verification status to see who needs a verifier this month, before an inspector does.
Per-Asset Verification Cadence
A preventive schedule can follow each asset's own verification interval instead of one fixed rhythm, because a six-monthly dispenser and a three-monthly one sit on the same contract. The series starts one interval after the current certificate, so nobody is sent out early.
Customer Service Sites
Make the station an operational unit rather than an address line: its own assets, contracts, work orders, access notes, site contact and verification backlog. Built for multi-site estates such as fuel forecourts, retail chains and depots.
Site-Level SLA Override
A flagship site can carry tighter cover than the rest of the estate on the same agreement. Work orders inherit the site policy when there is one and the contract policy otherwise, while a policy a dispatcher picked by hand always wins.
Use Cases
Screenshots
Assets
Service Contracts
Parts
Pm Schedules
Skills
Sla Policies
Sites
Verifications
Verification History
Specifications
- Compatible: Odoo 18.0 / 19.0 / 20.0
- License: OPL-1
- Languages: 15 (ar, cs, de, es, fr, it, ja, nl, pl, pt, ro, ru, sv, tr, zh_CN)
- Author: Pokutsoft
- Dependencies: base, mail
- Support: support@pokutsoft.com
- Update date: 2026-10-06
User guides (PDF)
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