DE AGG-Beschwerdestelle
Beschwerdestelle nach §13 AGG: Beschwerden vertraulich erfassen, prüfen, Anhörung, Maßnahmen (§12) und Mitteilungspflicht dokumentieren.
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Complaints office under § 13 AGG: confidential cases from intake to final notice
Records complaints about discrimination, runs hearings and measures under § 12 AGG, watches the two-month deadline of § 15 Abs. 4 AGG and documents the notice to the complainant
Every employer in Germany must run a complaints office under § 13 AGG. The module records each complaint with the protected characteristic, the kind of discrimination and the area of employment, optionally anonymised: the name and the employee link are then deleted when the case is saved, and the tracking history of these fields is removed. Cases move from intake through review and hearing to a measure or to unfounded; a case is closed only after the notice to the complainant is documented. Internal deadlines, the claim deadline and the compensation cap for applicants are computed.
Key features
Intake
Complainant as employee, applicant or other person under § 6 AGG, characteristic (§ 1), kind of discrimination (§ 3), area of employment, accused persons and witnesses.
Anonymous cases
With Anonymised set, the complainant's name and employee link are cleared on save and the display shows only the case number.
Workflow
Received, in review, hearing, measure taken or unfounded, closed; a hearing needs an assigned officer, a measure needs a recorded hearing and measure.
Hearings and measures
Hearing minutes per person and role; measures under § 12 Abs. 3 AGG (warning, transfer, relocation, dismissal, none) with responsible person and completion date.
Deadlines
Confirmation and review deadlines in days, overdue flags, and the two-month deadline of § 15 Abs. 4 AGG from knowledge of the incident with remaining days.
Compensation
Claim type under § 15 AGG, reference monthly salary and the cap of three monthly salaries for applicants who would not have been hired anyway; a higher granted amount is refused.
Final notice
The notice to the complainant (§ 13 Abs. 1 AGG) is written in a dialog, stored on the case and can be printed; the § 16 note on reprisals is documented.
Statistics
Pivot and graph by characteristic, area and outcome, and a yearly report.
Screenshots
Odoo 19.0 in German with the seeded data of a building services company in Nuremberg (no demo data); the same screens apply to Odoo 18.0 and 20.0.
1. Open complaints
Open cases in every stage; the anonymised one shows only its case number.
2. Closed case
Harassment complaint with characteristic, kind and area.
3. Measures under § 12 AGG
Warning and new team assignment, both completed.
4. Final notice
The documented notice to the complainant and the § 16 note.
5. Claim under § 15 AGG
An applicant's claim with the cap of three monthly salaries.
6. Anonymous case
Internal deadlines of an anonymised case in review.
7. Statistics
Cases by characteristic and area of employment.
Why this app
✓ Anonymised cases stay anonymous in the record and its history.
✓ No case is closed without the notice to the complainant.
✓ The two-month claim deadline is visible from day one.
✓ Yearly figures are one click away.
Get started
Officers
Give the complaints officers the AGG group and HR officer rights.
Intake
Record the complaint, anonymised if requested.
Hearing
Hear the persons involved and record measures.
Close
Send the final notice and close the case.
Questions
Who can see the cases?
Only members of the AGG complaints office groups; HR officers without that group do not see them.
Can an anonymised case be de-anonymised?
No. The name and the employee link are deleted when the case is saved.
Auf Deutsch
DE AGG-Beschwerdestelle führt die Beschwerdestelle nach § 13 AGG: vertrauliche, auf Wunsch anonyme Erfassung, Prüfung, Anhörung, Maßnahmen nach § 12 AGG, Frist nach § 15 Abs. 4 AGG und dokumentierte Abschlussmitteilung.
- Erfassung nach Merkmal (§ 1), Benachteiligungsart (§ 3) und Lebensbereich
- Anonymisierung mit Löschung von Name und Verlauf
- Anhörungsprotokolle und Maßnahmen nach § 12 Abs. 3 AGG
- Interne Fristen und Geltendmachungsfrist § 15 Abs. 4 AGG
- Entschädigungsdeckel drei Monatsgehälter (§ 15 Abs. 2 Satz 2 AGG)
- Abschlussmitteilung, Hinweis Maßregelungsverbot (§ 16), Jahresstatistik
Specifications
- This page: Odoo 19.0 (also available for Odoo 18.0 and 20.0), Community and Enterprise
- License: OPL-1
- Languages: German
- Depends on: hr, mail
- User interface labels in German
- Case workers need the AGG group and the HR officer right (Employees: Officer)
- Author: Pokutsoft, pokutsoft.com
- Support: support@pokutsoft.com
Update date: 2026-10-30 · Version: 19.0.1.0.11
User guides (PDF)
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